Compliance & improvement

eTask-it puts quality at the core of all activities. Effectively creating a third dimension of control and compliance beside the traditional “cost” and “time” metrics. Quality is about capturing the “How” a service is delivered and then making sure that this knowledge is properly applied when implementing a project.

In eTask-it, service compliance means controlling errors while they are happening and being able to fix them before they have significant impact. For instance, in software development the accepted general rule of the cost of fixing a defect is 1:10:100. If it costs 1 to fix a bug in the design and build phase of a project, it will cost 10 to fix it during the testing phase and 100 when in production.

Quality also means striving continuously to learn and improve. eTask-it delivers the perfect framework to collect all lessons learned during project implementation and then apply them for future instances.

• eTask-it truly empowers you to control and govern each implementation of a service
• Powerfully detailed Blueprints drive any service delivery ensuring consistency and compliance with best practices and company’s requirements
• Monitoring tools allow real-time control and immediate reaction time against any problem or delay
• Historical data is used to benchmark and improve Blueprints constantly, offering a complete data-driven analysis of each service delivery and of the company’s operational performance as a whole
• eTask-it’s unique documentation management system makes sure the relevant knowledge is always available in the right context and at the right time.

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